Frequently Asked Questions
Looking for answers? In our FAQ section, you'll find comprehensive information on all key topics. Here we cover everything in detail, from placing an order to service standards, to ensure the most convenient experience for you.
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1. What services does Digital Agency provide?
We offer a range of digital services, including copywriting, content and website audits, web development, SEO optimization, video editing, and photo retouching. Each service is handled by a dedicated specialist.
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2. How do I place an order?
Go to the service that you need and choose any package that you like. If you have a non-standard order, please contact us by e-mail ([email protected]) or by phone +1(909)443-3889. We will discuss your needs, deadlines, and budget to create an individual plan.
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3. Are your services available internationally?
Yes! We work with clients from the EU, USA and other regions.
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4. What payment methods do you accept?
We use PayPal to ensure the security of transactions. You can make a payment on the website or receive an invoice with payment details.
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5. Can I get a refund?
Refunds are available only if the service has not been started. Once work begins, refunds are not provided. For details, see our Refund Policy.
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6. Are there hidden fees?
No. All costs are discussed upfront and confirmed in writing before payment.
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7. How long does a typical project take?
Timelines depend on the service complexity.
For example:
- Copywriting: 3–7 days per text.
- SEO Audit: 5–10 business days.
- Website Development: 2–8 weeks.
- We’ll provide a precise estimate after reviewing your requirements.
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8. Can I request revisions?
Yes. Revisions are included in the service until you’re fully satisfied.
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9. Do you sign NDAs?
Absolutely. Client confidentiality is a priority. We sign NDAs upon request.
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10. Do you use AI or automated tools for content creation?
No. All texts, edits, and designs are crafted manually by our specialists.
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11. Are your SEO methods compliant with Google’s guidelines?
Yes. We follow white-hat SEO practices only. No spam, bots, or prohibited tactics.
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12. How do you protect my data?
We adhere to GDPR (EU), CCPA (USA) data laws. Client information is stored securely and never shared with third parties.
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13. Can you guarantee top Google rankings?
No. SEO results depend on factors like competition, website quality, and market trends. We focus on ethical strategies to improve visibility.
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14. Will my video/content go viral?
We don’t guarantee virality. Success depends on content quality, audience engagement, and promotion. Our role is to ensure professional execution.
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15. Who owns the rights to the delivered work?
Full ownership transfers to you upon final payment. We retain no rights to your content.
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16. How can I track my project’s progress?
We regularly update information by email or through your preferred communication channel (for example, Slack).
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17. What if I need urgent support?
Contact us at +1(909)443-3889 (9:00 AM – 6:00 PM GMT+6).
For non-urgent requests, email [email protected].
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18. Why Trust Us?
5+ years of expertise in digital services.
Transparent workflows with no hidden steps.
Ethical practices aligned with Google, PayPal, and global regulations.