Digital Agency (Legal address: 600 Congress Ave, Austin, TX 78701) is committed to transparency regarding refunds. This policy governs refund conditions for services purchased on digital-agency.website.

This policy applies to the services sold on this Site and is provided in line with applicable consumer protection law, including GDPR (EU) and CCPA (California).

2. Refund Conditions

2.1. Digital Services:

Refunds are only possible before the service begins. Once materials (texts, audits, code) are delivered, refunds are not permitted.
If the service is not performed due to our fault, the client receives a full refund.

2.2. Technical Errors:

For accidental charges (e.g., duplicate payments), refunds are processed within 3 business days after verification.

3. Refund Process

3.1. Steps to Request a Refund:

Email [email protected] with the subject line "Refund Request".
Include:
- Order number;
- Reason for the refund;
- Evidence (e.g., proof of undelivered service).

3.2. Processing Time:

Requests are reviewed within 7 business days.

3.3. Refund Method:

Funds are returned via the original payment method (e.g., PayPal account).

4. Exceptions

Refunds are not available in cases of:

Incorrect data provided by the client (e.g., wrong website access credentials);
Fully completed services (texts, code, or reports delivered);
Client's change of mind after work has begun (partial refunds may apply for incomplete work).

5. PayPal Disputes

5.1. If you dispute a payment via PayPal:

We will provide proof of service completion (e.g., communication logs, files).
We comply with PayPal's Dispute Resolution Process.

6. Special Clauses for the EU and USA

6.1. For the EU (GDPR):

You may cancel the service within 14 days of payment if the service has not started.

6.2. For the USA (CCPA):

California residents may request refund-related information via [email protected].

7. Contact Information

Email: [email protected].
Phone: +1(909)443-3889
Address: 600 Congress Ave, Austin, TX 78701

Notes

Refunds under USA law are processed within 10 business days after approval.
Subscription services (if offered) follow separate terms outlined in the service agreement.