Privacy Policy for Digital Agency

Last Updated: 31.01.2025

1. Introduction

Digital Agency (Legal address: 600 Congress Ave, Austin, TX 78701) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website digital-agency.website and our services:

• Copy writing and rewriting;
• Content and website audits;
• Development and programming;
• Comprehensive SEO promotion;
• Video editing;
• Photo editing.

This policy complies with:

• The EU General Data Protection Regulation (GDPR);
• The California Consumer Privacy Act (CCPA) for the USA;
• PayPal’s Privacy Policy and Google’s Policies.

2. Data We Collect

2.1. Data You Provide:

• Name, email, phone number;
• Order details (e.g., SEO requirements);
• Payment details (processed via PayPal: transaction ID, email).

2.2. AutomaticallyCollectedData:

• IP address, device type, geolocation;
• Cookies (seeSection 5);
• Analytics data (Google Analytics, Meta Pixel).

3. How We Use Your Data

3.1. Purposes of Processing:

• Fulfilling orders (e.g., writing content, audits, development);
• Communication (via [email protected] or +1(909)443-3889);
• Service improvement;
• Fraud prevention (via PayPal verification).

3.2. Data Sharing:

• We do not share your data with third parties except:
  • Payment processors (PayPal);
  • IT and hosting providers (under NDAs);
  • Legal authorities (upon lawful request).

4. Data Security

4.1. Protection Measures:

• SSL encryption;
• Regular software updates;
• Restricted employee access.

4.2. PayPal Compliance:
PayPal processes payments in accordance with its Privacy Policy.

4.3. DataRetentionPeriods:

• Personal Data (name, email, phone):
  • EU clients: Up to 3 years from the last interaction (order, inquiry), unless legally required otherwise.
  • USA clients: Until processing purposes are fulfilled + 1 year for dispute resolution.
• Payment Data (via PayPal):
  • Stored per PayPal’s policies (typically 7 years for tax compliance).
• Analytics Data (Google Analytics):
  • Anonymized data stored for 26 months, then auto-deleted.
• Contractual Data (e.g., project files):
  • Deleted after 1 year post-service completion, unless archived by client request.
• Cookies:
  • Session cookies: Deleted after browser closure.
  • Persistent cookies: Stored for 12 months or until consent withdrawal.

Exceptions:

• Data may be retained longer if legally required (e.g., tax records in USA: 5 years).
• Data deletion requests (GDPR Article 17, USA Article 18) are fulfilled within 30 days.

5. Cookies and Analytics

5.1. Cookie Usage:

• Essential: For order processing and authentication.
• Analytical: Google Analytics for traffic analysis.
• Advertising: Disabled by default (used only with consent).

5.2. Managing Cookies:

• Disable cookies via browser settings (instructions).
• Opt out of ad tracking via Google Ads Settings.

6. Your Rights

6.1. All Users:

• Access, correct, or delete your data;
• Withdraw consent (email [email protected]).

6.2. EU Residents (GDPR):

• Data portability (Article 20);
• Lodge complaints with a supervisory authority (e.g., EDPB).

6.3. USA Residents (CCPA):

• Know categories of collected data;
• Opt out of data “sale” (we do not sell data).

7. Policy Updates

We will notify you of changes via:

• Email (if subscribed);
• A notice on digital-agency.website.

8. Contact Us

• Legal Address: 600 Congress Ave, Austin, TX 78701
• Phone: +1(909)443-3889
• Email: [email protected].
• Registration: Sole Proprietor Digital Agency

Attachments

• Termsof Service
• Refund Policy

ComplianceNotes:

• GDPR: Articles 13-14 (transparency), Article 5 (storage minimization).
• CCPA: Sections 1798.100-1798.199 (consumer rights).